Privacy Policy

Our Commitment To Your Privacy


We recognise our responsibility to treat your personal information with care and to comply with all relevant legislation, in particular the Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR) – the “legislation”.  This notice covers our requirement to provide you with information on how and why we use your personal data and of your rights under the legislation.

Data Control

We have provided you with quotations/invoices for your flooring works, and are classed as the “data controller” which means we process your data.  The contact details are shown at the foot of this notice.  Your data may be passed onto other parties for the purpose of warranties for products provided.   These parties will also be data controllers and where necessary will issue their own Data Protection Privacy Notices.

Personal Information

We will use personal information about you mainly to provide details for jobs to be carried out. If you provide us with information about another person, in doing so you confirm that they have given you permission to provide it to us and that we may use their personal data in the same way as your own as set out in this notice.


We may contact you by email, text, telephone, mail or other agreed means to keep you up to date about our products and services.  The legislation allows us to do this in our own commercial interests for certain communications with previous customers.  In other circumstances we can only do so with your explicit consent.  In all cases you can opt out from receiving communication at any time.

Disclosure of Personal Information

As a necessary part of providing you with the services described above we may need to disclose your personal data to other third parties.  These may include: Government Databases, Regulatory Authorities, the Police and other law enforcement bodies.

Fraud Prevention and Detection

To prevent and detect fraud we may at any time: Share information about you with other organisations and public bodies including the Police. Check and/or file your details with fraud prevention agencies and databases Undertake credit searches and additional fraud searches.

Retention Period

Your data will be not be retained for longer than is necessary and will be managed in accordance with our data retention policy.  In most cases the period will be a maximum of 7 years unless we are required to retain the data for a longer period due to business, legal or regulatory requirements. You’re the following rights in relation to our processing of your personal data

  • To be informed about how we use your personal data. (This Privacy Notice)
  • The right to see of copy of the personal information we hold about you.
  • The right to have personal information rectified if inaccurate or incomplete.
  • The right of erasure of your personal information where there is no compelling reason for its continued processing.
  • The right to restrict processing in certain circumstances, eg if its accuracy is being contested.
  • The right to data portability which, subject to certain conditions, allows you to obtain and reuse your personal data across different services.
  • The right to object to certain processing including for the purposes of direct marking.
  • Rights to information in relation to automated decision making and profiling.

Contact Us / Complaints

If you have a complaint about how we use your personal information please contact us at the address below.  You also have the right to lodge a complaint with the Information Commissioner’s office at any time.  For further information on this Privacy Notice, to access you r personal information or to exercise any of your rights, please contact The Data Protection Manager, D P Flooring, 231 Liverpool Road, Birkdale, Southport, Merseyside PR8 2LF or at email address or at telephone number 01704 500680.